Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Membership level

BP

kimshilla's level is BLACK PRESTIGE

Points Earned by membership level : 0 P

Points remaining until : 0 P

Shilla Duty Free Membership Benefit

멤버십 혜택 상세
Levels Selection Standards Selection Period Discount Benefit

BP

BLACK
PRESTIGE

 Selected based on the company's standards Selection Date :
Once a year,
Level lasts until : 1 year		 Up to 20%
Discount
Special Benefit
Preferential S.Rewards accural rate
(*Offline: 0.5% / Online: 0.1%)
Commemorative Gifts
VVIP Lounge usage of Seoul branch
Priority pick-up service at Incheon/Jeju Airport
$15 Plus Mileage

B

BLACK

 Until Oct 31 of the
past year,
Earning more than 20,000 in the recent
3 years		 Selection Date :
Once a year,
Level lasts until : 1 year		 Up to 20%
Discount
Special Benefit
Preferential S.Rewards accural rate
(*Offline: 0.5% / Online: 0.1%)
Commemorative Gifts
$15 Plus Mileage

D

DIAMOND

 Earning more than 6,000P in the recent
2 years		 Selection Date :
Everyday,
Level lasts until : 1 year		 Up to 20%
Discount
Special Benefit
Preferential S.Rewards accural rate
(*Offline: Cosmetics & Perfumes 0.5%, ETC 0.3% / Online: 0.1% )
$15 Plus Mileage

gp

GOLD PLUS

 Earning more than 2,000P in the recent
2 years		 Selection Date :
Everyday,
Level lasts until : 5 years		 Offline
: Up to 15%
Discount
Online
: Up to 20%
Discount
Special Benefit
Preferential S.Rewards accural rate
(*Offline: Cosmetics & Perfumes 0.5%, ETC 0.3% / Online: 0.1%)
$10 Plus Mileage

g

GOLD

 Earning more than 1,000P in the recent
2 years		 Selection Date :
Everyday,
Level lasts until : 5 years		 Up to 15%
Discount
Special Benefit
Preferential S.Rewards accural rate
(*Offline: Cosmetics & Perfumes 0.5%, ETC 0.3% / Online: 0.1% )
$7 Plus Mileage

s

SILVER

 Membership Sign Up Until GOLD promotion Up to 10%
Discount
Special Benefit
Preferential S.Rewards accural rate
(*Offline: Cosmetics & Perfumes 0.5%, ETC 0.3% / Online: 0.1% )
$5 Plus Mileage

br

BRONZE

 Overseas Branch Exclusive Level

Details on the point accrual rate for each point of purchase can be found on the S.Rewards website.

Go to S.Rewards

Announcement

  • 1. The Shilla Duty Free Membership is the Online/Offline Integrated Membership.
  • 2. The membership level is selected based on the purchase amount (membership discount and coupon application amount) completed within a certain period of time, and 1P required for level selection is accumulated when purchasing $1.
    (* However, for sales purchased with a group number, level points are calculated according to a separate standard. )
  • 3. If the membership level maintenance standards are not met, the level may be degraded, and the point accumulation rate and benefits for each level may change according to our policy.
    (* ex. Purchases of $6,000 in net sales in the last two years can be upgraded to Diamond level with 6,000P. )
  • 4. Black and Black Prestige membership are designated yearly as of Oct.31st, based on purchase history of last 3 years.
    New membership levels are valid for an year from Jan.1st of the following year
  • 5. Plus Mileage, offered as benefits by levels, can be used on online purchases of $200 or more

TOP

Anonymous My Shilla

Membership level

SILVER

SILVER

  • Mileage

My Shopping Hours Notification message

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    -　If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    -　When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".

  • QRCode

    Go to Korea Customs Service